Privacy Policy

1. Introduction

AI Next ("we", "our", or "us") operates the AI Next platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Profile information (avatar, display name)
• Account credentials
• Contact information you provide

Usage Data

We automatically collect certain information when you use the platform:

• IP address and browser type
• Pages visited and features used
• Device information
• Log data and timestamps

Conversation Data

Messages, attachments, and metadata exchanged through our platform between you and your customers are stored to provide the service.

3. How We Use Your Information

• To provide and maintain our customer support platform
• To manage your account and provide customer support
• To improve and personalize user experience
• To send service-related notifications
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate the platform (hosting, analytics, email delivery)
• Channel Integrations: When you connect channels (Facebook, WhatsApp, etc.), data is exchanged as required by those platforms
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by visiting our Data Deletion page.

7. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Object to certain processing activities
• Data portability

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our platform is used. You can control cookies through your browser settings.

9. Third-Party Services

Our platform integrates with various messaging channels and services. Each integration is subject to the respective platform's privacy policy. We encourage you to review their policies when connecting channels.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through the platform or at the contact information provided on our website.