Terms of Service

Last updated: April 07, 2026

1. Acceptance of Terms

By accessing or using the AI Next platform ("Service"), operated by AI Next ("we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

AI Next is an AI-powered customer support platform that enables businesses to manage conversations across multiple channels including live chat, email, social media, and messaging apps from a unified dashboard.

3. Account Registration

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old or the legal age of majority in your jurisdiction
  • One person or legal entity may not maintain more than one account without prior approval
  • You are responsible for all activity that occurs under your account

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or bulk communications
  • Transmit malware, viruses, or other harmful code
  • Impersonate any person or entity
  • Harass, abuse, or threaten others
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorized access to any part of the Service
  • Collect or harvest user data without consent
  • Use the Service for any illegal or unauthorized purpose

5. User Content

You retain ownership of content you create, upload, or transmit through the Service ("User Content"). By using the Service, you grant us a limited license to store, process, and display your User Content solely for the purpose of providing the Service.

You are solely responsible for your User Content and must ensure it does not violate any third-party rights or applicable laws.

6. Third-Party Integrations

The Service allows integration with third-party platforms (Facebook, WhatsApp, Instagram, Telegram, etc.). Your use of these integrations is subject to the respective platform's terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.

7. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

8. Intellectual Property

The Service, including its design, features, code, and documentation, is the property of AI Next and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written consent.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime.

10. Termination

  • You may terminate your account at any time through your account settings or by contacting support
  • We may suspend or terminate your account if you violate these Terms
  • Upon termination, your right to use the Service ceases immediately
  • You may request deletion of your data as described in our Data Deletion page

11. Limitation of Liability

To the maximum extent permitted by law, AI Next shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or goodwill arising from your use of the Service.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page with a revised date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

14. Contact

If you have questions about these Terms of Service, please contact us through the platform or at the contact information provided on our website.